Terms and Conditions for Reach One Marketing

Effective date: September 17, 2026
Last updated: September 17, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at reachonemarketing.com (the “Site”) and any text message communications operated by Reach One Marketing, LLC (“Reach One Marketing,” “we,” “us,” or “our”). By accessing the Site, submitting a form, or opting in to receive text messages from us or from a business we serve, you agree to these Terms. If you do not agree, please do not use the Site or opt in to our messaging program.

2. About Our Services

Reach One Marketing, LLC is a digital marketing agency based in Charlotte, North Carolina. We provide search engine optimization, paid advertising, website design, call tracking, and related marketing services to small and mid-sized businesses.

As part of these services, Reach One Marketing sets up and administers CallRail accounts on behalf of the businesses we serve, so that those businesses can track incoming phone calls and receive text messages from leads and prospective customers. The businesses themselves respond directly to those text messages. Reach One Marketing acts as a service provider in operating this messaging infrastructure and does not use your mobile number for its own marketing.

3. Text Messaging Terms (SMS/MMS)

3.1 Program description and use cases

Text messages sent through our program are conversational, two-way messages between a business and a person who has contacted that business. Messages are used to:

reply to inquiries submitted through a website form or sent by text;
provide quotes, estimates, and follow-up on a service request;
schedule, confirm, and update appointments;
send service-day notifications and status updates; and
confirm your opt-in to the messaging program.

We do not send promotional or marketing broadcast messages through this program.

Messages originate from a local ten-digit phone number assigned to the business you contacted. Because these numbers are dynamically assigned for call and text tracking, the number that messages you may differ between conversations.

3.2 How you opt in

You may opt in to receive text messages by:

checking the text-message consent box on a form on our website or on the website of a business we serve;
sending a text message to a business’s published phone number; or
giving verbal or written permission to a member of our team or the business’s team.

Consent to receive text messages is never a condition of purchasing any product or service.

When you opt in, we may send you a message confirming your signup.

3.3 Message frequency and cost

Message frequency varies based on your request and the status of your service. Message and data rates may apply. Reach One Marketing does not charge you for text messages; your mobile carrier’s standard messaging and data rates apply according to your plan.

3.4 How to cancel — STOP

You can cancel this service at any time. Just text “STOP” to the local number you are texting with. After you send the message “STOP” to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending you messages again.

3.5 How to get help — HELP

If at any time you forget what keywords are supported, just text “HELP” to the local number you are texting with. After you send the message “HELP” to us, we will respond with instructions on how to use our service and how to unsubscribe. You may also contact us at (704) 440-3834 or info@reachonemarketing.com.

3.6 Participating carriers

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

3.7 Privacy

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with the service providers that operate our messaging and customer-communication systems on our behalf, solely to deliver these messages. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have any questions regarding privacy, please read our Privacy Policy.

3.8 Eligibility

You must be at least 18 years of age and the authorized subscriber or customary user of the mobile number you provide in order to opt in to text messages.

4. Use of the Site

You agree to use the Site only for lawful purposes. You may not:

use the Site in any way that violates applicable law or regulation;
attempt to gain unauthorized access to the Site, its servers, or any connected system;
introduce malicious code, or attempt to interfere with the proper operation of the Site;
use automated systems to scrape, harvest, or collect information from the Site without our written permission; or
submit false, misleading, or third-party contact information through any form on the Site.

5. Intellectual Property

All content on the Site — including text, graphics, logos, images, case studies, portfolio work, and software — is the property of Reach One Marketing, LLC or its licensors and is protected by United States and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written permission. Client names, logos, and marks appearing on the Site remain the property of their respective owners.

6. Third-Party Links and Services

The Site may contain links to third-party websites and may rely on third-party platforms and services. We do not control those websites or services and are not responsible for their content, policies, availability, or practices. Links are provided for convenience and do not constitute an endorsement.

7. Client Engagements

These Terms govern use of the Site and our text messaging program. Marketing services provided to clients are governed by the separate written agreement, proposal, or statement of work executed between Reach One Marketing, LLC and that client. Where a signed client agreement conflicts with these Terms, the signed agreement controls with respect to that engagement.

8. Disclaimers

The Site and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, or that any information on the Site is accurate, complete, or current.

Nothing on the Site constitutes a guarantee of any particular marketing result, ranking, lead volume, or revenue outcome. Results described in case studies and testimonials reflect the circumstances of those specific engagements.

9. Limitation of Liability

To the fullest extent permitted by law, Reach One Marketing, LLC and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to your use of the Site or our text messaging program, whether based in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Reach One Marketing, LLC and its members, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted to this page with an updated “Last updated” date. Your continued use of the Site or our messaging program after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the jurisdiction of those courts.

13. Contact Us

Reach One Marketing, LLC
Charlotte, NC
Phone: (704) 440-3834
Email: info@reachonemarketing.com

Helen Cuevas

We’ve had a great experience with Reach Local. Their team is very understanding, patient, and always willing to help. They’ve helped improve our website, manage our ads, and strengthen our online presence. We truly appreciate their support and highly recommend them!

deion avril

Within a short amount of time working with Reach One Marketing, I realized the true value of having a team that’s dedicated not only to growing my business, but also to helping me improve as a business owner. Every meeting has been intentional, and every request I’ve made has been fulfilled. One thing I’m especially appreciative of is the level of communication we maintain on a regular basis, because that’s hard to find. If you’re looking to hire a team that works side by side with you to grow your business, you’re in the right place.

Suren Avunjian

Reach One Marketing took our site from buried in search results to the #1 ranking for our main keywords. Super responsive team that flags issues before we even notice them. Highly recommend for SEO.

Eric Berger

Highly recommend Reach One Marketing it’s hard to find a trust worthy partner but we are so lucky we did.

Nick Machado

Trustworthy with attention to detail! Dream team to work with. Thumbs way up

Devin Meagher

Reach one Marketing has gone above and beyond for me. compared to the last bigger company I used for my website and marketing these guys are lightyears ahead. Their customer service is incredible and they have spent plenty of time helping me out in other areas that they aren't even charging me for which is greatly appreciated. My business is taking off now that Reach one Marketing is part of my team. I highly recommend Jeff and his team they are great at what they do.

Savannah Appliance Repair

Reach One Marketing is truly the best SEO company I have ever worked with and spoken to. Gordo and Jeff are truly efficient and honest. They do what they say they are going to do and produce results! 10 stars all day long. Don't waste your time looking any further than these guys, you will not be disappointed.

gerard florentino

I could not be happier with my experience with Reachonemarketing. They built me an awesome website, and the whole process was simple and smooth. Will definitely be using them again

Michael Garrie

I highly recommend Reach One Marketing. Within a few weeks, I saw a huge impact to my business, and the ROI for what I'm spending is unmatched compared to other agencies I've worked with in the past.

Mellissa Hagberg

I couldn't be happier with the website Jeff created for my therapy practice, Curious Mind Therapy. He was fast, efficient, and communicative throughout the entire process. He was always easy to reach and a pleasure to work with! I had him change fonts, pictures and colors multiple times, and he never made me feel like a burden. He'd make the updates quickly and let me compare options side by side until it felt just right. That patience and flexibility made such a difference. In the end, he captured the exact vibe I was going for: warm, calming, and professional. It's rare to find someone who truly listens and brings your vision to life so accurately. Highly recommend!